Insight 1
Authenticity matters where stakes are highest
Reality is required for health, finance, news, and reviews — where deception impacts quality of life, finances, or truth. Consumers are less strict on authenticity when it comes to fashion, beauty, and tech — where creativity and flair are more acceptable.
Insight 2
AI awareness fuels authenticity demand
The majority of consumers believe brand content is AI generated and they aren’t sure what to trust. Defendable, authentic content is now a way to differentiate. Brands that voluntarily disclose their content approach can convert widespread uncertainty into trust.
Insight 3
Proof outperforms polish
Brands that stand out as authentic are transparent, honest and connect with consumers in a relatable way. Real customer stories, experiences and images are key to fostering authenticity. Polished visuals, celebrity endorsement or paid influencers lack credibility.