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Many of us lean on AI more than we’d like, and most of us never really chose the one we use.
Key takeaway cards for this data drop.
38% of tech workers depend on AI a lot or completely at work, more than twice the 16% outside tech. They’re more likely to use it every day (53% vs. 37%) and to let it act for them: 35% had AI book, order or send something on their behalf last month, vs. 19% outside tech.
59% say AI helps them do things they couldn’t do otherwise, yet 46% rely on it more than they’d like, and often they’re the same people. Trust is tested too: 37% got a wrong answer that mattered in the past month, rising to half of Gen Z (ages 18–29).
55% use their main assistant because it was the first one they tried or came with their device. Only 34% chose it because it’s the most reliable. People use 2.4 assistants on average, and tech workers are twice as likely to switch in the next six months (45% vs. 23%).
The newsroom release published alongside this data drop.
AI has moved from novelty to habit. In a survey of 2,002 AI users across the U.S. and Canada, Cashew found that tech workers lean on AI at work more than twice as often as everyone else: 38% depend on it a lot or completely, compared with 16% of people who work outside tech.
But the relationship is complicated. 59% say AI helps them do things they couldn’t do on their own, yet 46% say they rely on it more than they’d like, and many people feel both at once.
Loyalty is thinner than it looks, too. 55% stick with their main assistant because it was the first one they tried or came with their device. Only 34% chose it because it’s the most reliable.
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